Terms & Conditions

Terms and Conditions – Global Drone Solutions

These Terms and Conditions govern your access to and use of the Global Drone Solutions website and training services. By using our website or enrolling in our courses, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.

1. General Conditions

We reserve the right to update or change these Terms at any time with reasonable notice. Your continued use of the website or participation in courses following any changes indicates your acceptance of the new Terms. It is your responsibility to check this page periodically for updates.

2. Course Information and Booking

We make every effort to ensure that all course descriptions, content, schedules, and pricing are accurate and up to date. However, we do not warrant that course information is error-free. All courses are subject to availability, and we reserve the right to modify course content, reschedule, or cancel courses due to insufficient enrollment, instructor availability, or other operational requirements. Where possible, we will provide 48 hours’ notice of any changes.

3. Pricing and Payments

All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated. We accept secure payment via major credit cards, PayPal, and other methods as listed at checkout. Full payment is required to secure your course enrollment unless alternative payment arrangements have been agreed in writing.

3.1 Late Payment Fees

If any fees are not paid by the invoice due date, Global Drone Solutions may charge a late payment fee. If Global Drone Solutions deems it necessary to engage a debt collection agency to collect the outstanding amount, all costs associated with debt recovery will be added onto the outstanding debt.

3.2 Bundled Packages

What this means. Bundled packages offer discounted pricing for multiple courses/services purchased together, compared with buying each item at its standalone price.

Eligibility. Bundle pricing applies on the basis that all components in the bundle are undertaken by the enrolled student within the agreed timeframe. Components are not transferable or substitutable without our prior written consent.

Operational rules. For cancellations, reschedules and partial withdrawals after commencement, see Section 5.7 (Bundled Packages – Operational Rules) and Section 11 (Consumer Rights).

4. Training Course Performance Guarantee (“No Pass No Pay”)

4.1 Guarantee Coverage

This guarantee applies to students who enroll in certification courses for the first time with Global Drone Solutions and covers course fees only (excluding accommodation, travel, or other incidental expenses).

4.2 Student Requirements

To be eligible for this guarantee, you must:

• Complete full attendance – Attend 100% of all scheduled sessions (5-day in-person OR 2-day virtual + 1-day practical session)
• Complete all coursework – Finish all assignments, quizzes, and LMS modules by specified deadlines with a minimum 70% average
• Attempt all examinations – Sit both theory and practical tests on scheduled days and utilize any re-examination opportunities within 14 days of initial test dates
• Maintain professional conduct – Follow all safety protocols, workplace conduct standards, and refrain from disruptive behavior
• Disclose previous training – Declare any previous RePL or equivalent drone training undertaken with any provider

4.3 Two-Stage Guarantee Process

If you meet all student requirements but do not achieve certification:

• Stage 1: Free re-enrollment in the next available equivalent course (excludes additional costs such as accommodation or travel)
• Stage 2: If you complete Stage 1 requirements but still do not achieve certification, we will provide a full refund of original course fees within 30 business days

4.4 Guarantee Exclusions

This guarantee does not apply if:

• Student requirements are not met in full
• Failure is due to third-party certification body changes in standards or requirements
• Student has previously completed equivalent training with any provider (unless disclosed)
• Course withdrawal is due to personal circumstances unrelated to course delivery

5. Course Cancellations, Withdrawals, and Substitutions

Plain-English summary (for convenience only):
• 14+ days’ notice: free to cancel or reschedule.
• 8–13 days: 25% fee.
• 0–7 days or no-show: 50% fee.
• For bundles, fees apply per booked component at its standalone price; if you don’t complete all components the bundle discount is removed.
• We may charge for work already done (e.g., ReOC preparation).
• Your consumer rights still apply (see Section 11).

5.1 Definitions

(a) Course Cost means the published standalone price for the relevant course/session (or, for a bundle component, that component’s standalone price).
(b) Notice Period means the time between when you notify us in writing and the scheduled start date/time of the course, in the local time zone of the course location.
(c) Business Day means a day other than a weekend or public holiday at the course location.

5.2 Student-Initiated Cancellations (cap: up to 50%)

(a) ≥ 14 days’ notice: 0% of Course Cost (refund or credit, your choice).
(b) 8–13 days’ notice: 25% of Course Cost.
(c) 0–7 days’ notice (including same-day): 50% of Course Cost.
(d) No-show or arrival ≥ 30 minutes late: treated as 0–7 days’ notice (50%).
We may reduce or waive fees in documented compassionate or compelling circumstances at our discretion.

5.3 Student-Initiated Reschedules (cap: up to 50%)

(a) ≥ 14 days’ notice: No fee.
(b) 8–13 days’ notice: 25% of Course Cost (credited to the new booking; non-refundable).
(c) 0–7 days’ notice: 50% of Course Cost (credited to the new booking; non-refundable).
(d) No-show: reschedule may be offered at our discretion with a 50% fee.
One reschedule per enrollment is permitted; additional reschedules may attract an administration fee.

5.4 Substitutions

You may nominate a replacement participant once at no charge up to 2 Business Days before start, provided prerequisites are met (e.g., AROC ID, English proficiency). Within 2 Business Days, substitutions are at our discretion and may attract an administration fee.

5.5 Provider-Initiated Rescheduling

If a course cannot continue for any reason including operational requirements, weather conditions, instructor availability, or insufficient enrollment, it will be rescheduled to the next available time. Students will be automatically transferred to the rescheduled course at no additional charge. If the rescheduled date is not suitable, we will offer alternative dates within a reasonable timeframe.

5.6 Emergency Withdrawals

In cases of documented medical emergency or bereavement, alternative arrangements may be considered at our discretion.

5.7 Bundled Packages – Operational Rules

(a) Partial withdrawal or non-completion after commencement. If you cancel, defer, or do not proceed with any component of a bundle after the bundle has commenced:
    (i) components already undertaken or delivered are charged at their standalone rates (as published at the time of purchase);
    (ii) the bundle discount no longer applies;
    (iii) any administrative or preparatory work already performed for undelivered components (e.g., ReOC application preparation, compliance checks, file creation) may be charged per our current fee schedule; and
    (iv) any refund or credit is at our discretion, calculated after applying (i)–(iii), subject to Section 11 (Consumer Rights).
(b) Cancellations/reschedules of bundle components. Fees in Sections 5.2 and 5.3 apply per scheduled component, calculated on that component’s standalone price.
(c) Credits/deferrals. We may offer a credit or deferral for remaining components instead of a refund. Credits are valid for [12] months unless otherwise stated.

5.8 Third-Party and Non-Recoverable Costs

External venue/exam/provider fees we have incurred and cannot recover may be passed through at cost in addition to the amounts above (evidence available on request).

6. Liability and Warranties

6.1 Training Warranties

We warrant that our courses will be delivered by qualified instructors using current industry standards and regulatory requirements. However, we do not guarantee:

• Employment outcomes or career advancement
• Third-party certification body decisions or policy changes
• Individual learning outcomes beyond our structured curriculum

6.2 Limitation of Liability

To the fullest extent permitted by law, Global Drone Solutions’ total liability for any claim related to our training services is limited to the amount paid by you for the specific course. We disclaim liability for:

• Indirect, incidental, or consequential damages
• Loss of income, business opportunities, or employment prospects
• Decisions made by external certification bodies or regulatory authorities
• Personal injury occurring outside of our direct supervision during practical training

6.3 Student Responsibilities

Students are responsible for:

• Meeting all certification body requirements beyond course completion
• Maintaining currency of qualifications post-completion
• Complying with all applicable aviation regulations and safety requirements
• Ensuring they meet medical and legal requirements for drone operations

7. Intellectual Property and Course Materials

7.1 Ownership and Usage

All course materials, including text, images, videos, presentations, and training content, are the intellectual property of Global Drone Solutions. You may use materials for your own study and personal professional reference only. Any broader use (including copying, reproduction, distribution, commercial use, or incorporation into your own business materials) requires our written permission. Any unauthorized copying may constitute a breach of the Copyright Act 1968 (Cth) (as amended from time to time).

7.2 Return of Materials

All course-related materials supplied by Global Drone Solutions remain the property of Global Drone Solutions and, when requested, must be returned to Global Drone Solutions upon completion of the course.

7.3 Login Credentials

Login details for online courses and resources are for individual use only and cannot be shared. Sharing login credentials with others may lead to immediate cancellation of enrollment without refund.

8. User Conduct and Safety

You agree to:

• Use our website and facilities lawfully and respectfully
• Follow all safety protocols during practical training sessions
• Maintain professional conduct during all interactions
• Not engage in any behavior that may compromise safety or learning outcomes
• Protect the confidentiality of your login credentials

Violations may result in immediate course dismissal without refund.

9. Privacy and Data Protection

9.1 Privacy Policy

Your privacy is important to us. Personal information collected through our website and during course delivery is handled in accordance with our Privacy Policy and Australian Privacy Principles. By enrolling, you consent to our data practices including recording of practical assessments for evaluation purposes.

9.2 Information Release Authorization

In addition to our Privacy Policy provisions, you authorize Global Drone Solutions to release administrative information concerning your performance at Global Drone Solutions (including academic progress and attendance information) to any person or organization who may lawfully require that information.

10. Online Documents and External Resources Disclaimer

10.1 Third-Party Content

Global Drone Solutions is not responsible for the content of documents or websites linked from our site, which are provided for convenience only and are subject to any restrictions or disclaimers contained in the linked documents.

10.2 No Liability for External Content

Global Drone Solutions is not responsible for any actions or inactions taken as a result of relying on or using the information contained in linked documents or external resources, nor any damage resulting therefrom.

10.3 Third-Party Opinions

Any comments or opinions contained or expressed in linked documents are those of the author(s), unless otherwise stated. Users should take specific advice from suitably qualified sources in relation to their specific circumstances.

11. Consumer Rights

Nothing in these Terms and Conditions removes or restricts your rights to take action under Australia’s consumer protection laws. These Terms should be read in conjunction with your rights under the Australian Consumer Law and other applicable consumer protection legislation.

12. Dispute Resolution

12.1 Performance Guarantee Disputes

Disputes regarding guarantee eligibility will be assessed based on documented attendance records, assessment results, and instructor reports. Our decision on guarantee claims is final.

12.2 General Disputes

Any disputes arising from these Terms will first be addressed through good faith negotiation. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts in Western Australia.

13. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, or public health emergencies. In such cases, we will work with students to reschedule or provide alternative arrangements where possible.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Western Australia, Australia.

15. Contact Information

For enquiries regarding these Terms and Conditions or to make a guarantee claim, please contact us at:

Email: info@gdronesolutions.com
Phone: 08 9355 0687

Effective Date: [01/06/2025]
Version: 2.3